1. Ordering

• All orders are processed through our website, BBCCPottery.com.

• Orders are subject to availability. If an item is out of stock, we will notify you via email with options for a replacement, waitlist, or refund.

• By placing an order, you agree to our terms, pricing, and policies.

2. Payment

• We accept major credit/debit cards, PayPal, and other secure online payment methods.

• Payment is processed at the time of order.

3. Shipping & Delivery

• Standard shipping is via USPS, UPS, or FedEx depending on location and package size.

• Shipping times vary depending on your location and current order volume. Typical delivery: 5–10 business days within the continental U.S.

• Expedited shipping is available at checkout for an additional fee.

• BBCCPottery.com is not responsible for delays caused by the shipping carrier, weather, or customs for international orders.

• All items are carefully packaged, but pottery is fragile. Please inspect items upon delivery and report any damage immediately.

4. Returns & Exchanges

• We want you to love your purchase! If you are unsatisfied, you may request a return or exchange within 14 days of receipt.

• To qualify for a return, items must be unused, in original condition, and securely packaged.

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

• Refunds are issued to the original payment method once the returned item is received and inspected.

5. Damaged or Defective Items

• Pottery is fragile. If your item arrives damaged, please contact us within 48 hours with photos of the damage.

• We will provide a replacement, repair option, or full refund depending on availability.

6. Custom Orders

• Custom or personalized orders may require additional processing time.

• All custom orders are final sale unless the item arrives damaged or defective.

• Please double-check all custom specifications before submitting your order.

7. Cancellations

• Orders can be canceled within 24 hours of placement.

• After 24 hours, we may have already begun processing your order and cannot guarantee cancellation.

8. Pricing & Sales Tax

• All prices are listed in U.S. dollars.

• Applicable sales tax will be added for orders shipped to California.

• We reserve the right to change prices without notice; however, your order will be charged the price listed at checkout.

9. Privacy

• We respect your privacy. Personal information provided during checkout is used only to process orders and communicate about your purchase.

• We do not sell or share customer information with third parties.

10. Contact Us

• For questions, concerns, or assistance, please email us at bbccpottery@gmail.com or use our contact form on the website.

• We strive to respond within 1–2 business days.